Frequently Asked Questions

A: Kolico excels as a top online toy store in the USA by offering high-quality, safe, and engaging toys that inspire creativity and joy. We ensure safety and quality by partnering with trusted manufacturers. Our streamlined ordering guarantees fast, reliable delivery, providing convenience and peace of mind. With exceptional customer service and a diverse range of toys, Kolico makes playtime memorable and enriching.

A: Kolico offers high-quality, safe, and engaging toys that inspire creativity and joy for all ages. We ensure rigorous product safety and quality standards. Our fast shipping and reliable service provide a seamless shopping experience, making Kolico a trusted toy source.

Kolico operates online and serves customers across the United States

A: At Kolico, we prioritize fast and reliable delivery to ensure your high-quality, safe, and fun toys reach you promptly. Typically, orders are processed within 1-2 business days and shipped across the USA with an estimated delivery time of 3-7 business days. Delivery times may vary slightly depending on your location, but we are committed to providing timely service so your children can enjoy their new toys without unnecessary delays. You will receive a tracking number once your order is shipped to monitor its progress until it arrives at your doorstep.

Yes, we ship to all U.S. states.

Yes. Once your order is shipped, a tracking number will be sent to you via email.

A: Kolico allows returns within 14 days for a refund or exchange. Items must be unused, in original packaging, and include the receipt. Return shipping costs are covered by the customer unless the item is defective or damaged. Refunds are processed promptly using the original payment method.

Simply contact our support team with your order number, and we will guide you through the return process.

Refunds are processed within 5–10 business days after we receive and inspect the returned item.

We accept major credit cards and secure online payment methods.

No. All prices are clearly displayed at checkout. There are no hidden charges.

You can reach us anytime via our contact form or support email. We aim to respond within 24 hours on business days.

A: Contact our customer service with your order number and photos. We'll quickly resolve it by sending a replacement or issuing a refund based on your preference. We aim to provide high-quality toys and excellent service.